Terms of Use

1. General Provisions

• 1.1. This Agreement sets out the specifics of the provision of exchange services by the Online Service.
• 1.2. Users include individuals and organizations that have agreed to cooperate with the Online Service.
• 1.3. When referred to collectively, the User and the Online Resource are called the Parties.

2. Procedure for Exchange Transactions

• 2.1. The exchange begins once the funds are transferred by the User.
• 2.2. The exchange is considered completed after the Service transfers the funds to the details provided by the Client.
• 2.3. The User is not entitled to cancel a transaction after it has started or demand a refund of the funds submitted for exchange.
• 2.4. If the User transfers an amount that does not match the details specified when placing the exchange order, the Service has the right to stop the operation.
• 2.5. If the exchange cannot be completed due to the User's fault, the refund is made to the User's details, which the User must send from the email specified in the order. A service fee and a penalty of 2% of the transfer amount are charged simultaneously.
• 2.6. If the User adjusts the payment amount or makes payment from someone else's account, the Service has the right to block such a payment. A fee and a 1% penalty are charged to the User.
• 2.7. The Client undertakes to pay for the order within 15 minutes; otherwise, the order may be deleted or recalculated at the current rate.

3. Liability of the Parties and Service Warranties

• 3.1. The Service bears no legal responsibility for the consequences of improper use of the service or for mistakes made by the User when filling out an application to exchange virtual currency. A payment cannot be canceled even if the funds were sent to an incorrect account.
• 3.2. The Online Service does not compensate for damage resulting from the failure of equipment in general or any of its parts used by the User during the exchange.
  • 3.2.1. The exchange service is not responsible for payment blocks by global regulators in accordance with the AML policy (cl. 10). In the event of such blocks at any stage of the exchange, the exchange is suspended until the funds are unblocked. The exchange service is not responsible for the User's financial losses. The review and resolution periods are set by the regulator and cannot be influenced by the exchange service.
• 3.3. The Service does not reimburse costs caused by delays or errors during the exchange process.
• 3.4. The User confirms the existence of legal grounds for disposing of the funds involved in the exchange.

4. Procedure for Changing the Terms of Service

• 4.1. The Service administration has the right to make changes or additions to this Agreement at any time. They take effect and become valid after being published on the resource.

5. Force Majeure

• 5.1. In the event of force majeure, the Parties are released from liability for failure to fulfill or untimely fulfillment of the terms of this Agreement. Force majeure includes war, terrorism, fire, flood, riots, hacking, acts of local authorities, as well as power outages and the lack of access to networks, including the Internet and communication services.

6. Procedure for Exchange Transactions

• 6.1. The Online Service may not be used for illegal transactions. The User agrees to be held liable for attempting to exchange suspicious funds in accordance with the laws of the state in which the violation occurred.
• 6.2. If the illegality of a payment is proven, the Online Service has the right to provide information about it at the request of law enforcement agencies, payment systems, or the affected party.
• 6.3. The User accepts the Agreement in full by activating the “I agree to the exchange rules” button.